JUST RING THE BELL FOR SERVICE!

When something happens to a home, the first question shouldn’t be “How do I file a claim?” It should be “Should I file a claim at all?”

Claim Concierge helps homeowners and insurance agencies make informed decisions before a loss becomes a permanent insurance claim.

WE STREAMLINE THE CLAIMS PROCESS

QUICKER APPROVAL TIMES

MORE EFFICIENT PROCESS

FASTER CLAIM FULL PAYOUT

How does Claim Concierge benefit insurance brokers?

Claim Concierge helps brokers protect both their clients and their books of business. By qualifying loss events before a claim is filed, Brokers benefit from:

• Fewer unnecessary claims reaching carriers
• Reduced strain on loss ratios and carrier relationships
• Less time spent handling claim-related calls that don’t need to become claims
• Improved client satisfaction and retention (greater financial reward long term)
• A proactive, high-touch service that differentiates the agency

Claim Concierge supports brokers without replacing their role or interfering with carrier processes. It simply adds an extra layer of protection and guidance at the moment it matters most.

How does Claim Concierge benefit homeowners?

Claim Concierge helps homeowners make informed insurance decisions during stressful situations.

Homeowners benefit from:

• Understanding whether filing a claim is truly in their best interest
• Avoiding unnecessary claim that could impact premiums or future coverage
• Receiving clear, unbiased guidance before contacting the Insurance Company
• Feeling supported instead of rushed into a decision

Rather than guessing or reacting, homeowners gain clarity and confidence — ensuring insurance is used when it should be, and avoided when it shouldn’t.

WHY HIRE US DURING YOUR CLAIM?

We have a combined over 25 years of industry experience qualifying claims and guiding homeowners throughout the process.

OUR FOUNDER

CRAIG LANE

214-444-3332

[email protected]

Craig Lane is the founder of Claims Concierge, bringing over a decade of specialized experience in property insurance claims, loss evaluation, and high-level advisory.

Over the course of his career, he has conducted thousands of detailed residential property inspections and produced thousands of comprehensive repair estimates, working across a wide range of loss scenarios. This depth of experience has shaped a refined understanding of how claims are evaluated, how coverage decisions are made, and how those decisions impact homeowners long after the event itself.

As a licensed public adjuster, Craig has extensive experience advocating within the claims process. Through Claims Concierge, he applies that expertise in a more strategic capacity — advising homeowners and insurance professionals before a claim is filed, where the greatest impact can be made. His approach is centered on clarity, discretion, and long-term outcomes.

He is also an FAA Part 107 certified drone pilot, utilizing advanced aerial inspection technology to assess property conditions with precision and efficiency. This capability allows for accurate, non-invasive evaluations of roof systems and structural components, particularly on complex or high-value homes.

Known for a measured, detail-oriented approach, Craig brings a level of professionalism and insight that clients and agencies rely on when decisions carry lasting financial and coverage implications.

Through Claims Concierge, his mission is to provide thoughtful, informed guidance at the earliest stage of a potential claim — helping protect homeowners, preserve insurability, and support the professionals who serve them.

Our Reputation

“Claims Concierge has been a game changer for our office. Before working with them, our phones rang constantly with homeowners who didn’t know if they should file a claim or not. Some of those claims ended up hurting the client more than helping them. Now, our clients have a clear first step. Claims Concierge helps them walk through what actually makes sense before anything gets filed. It’s cut down on unnecessary claims, taken pressure off our team, and our clients really appreciate having someone look out for them. It’s been easy to roll out, costs us nothing, and it’s made a noticeable difference in how our clients experience claims.”

-Independent Insurance Agent

“This just makes sense. Our clients like having someone walk them through whether a claim is worth filing, and we spend less time dealing with claims that never should’ve been filed in the first place.”

-Property Insurance Agent

“No one ever broke this stuff down for me before. Claims Concierge explained how claims work and what it could mean long-term. That alone was worth the call.”

-Homeowner

“Calling them first saved me a lot of headache.”

-Homeowner

“We’ve been in this business a long time, and Claims Concierge fills a gap we’ve always had. Homeowners don’t always know what to do after something happens, and this gives them a place to call before things snowball. It’s helped our clients and made our agency stronger without adding more work for our staff.”

-Agency Owner

“Since bringing in Claims Concierge, conversations around claims have been better across the board. Clients feel taken care of, and it’s helped us protect relationships when claims don’t go the way people expect.”

-Independent Broker

“I was ready to file a claim right away, but I’m really glad I called Claims Concierge first. They explained everything in plain English and helped me decide what actually made sense.”